HighSky AI Featured on Bloomberg TV Bulgaria: "AI Agents Are Now Having Better Conversations Than Humans"
Sofia, Bulgaria - HighSky AI, the Bulgarian AI platform for large e-commerce stores, was featured on Bloomberg TV Bulgaria in a segment examining how AI agents have reached a new threshold - conducting conversations with customers at a quality that now surpasses what most human agents deliver.
The Bloomberg TV segment, titled "AI агенти вече водят разговори по-добре от хората" (AI Agents Now Hold Conversations Better Than Humans), can be viewed at bloombergtv.bg.
Why This Moment Matters for E-commerce
For years, "AI" in e-commerce meant a chatbot that handled basic FAQ questions and routed everything else to a human. The assumption was that anything involving real judgment - a complex product comparison, an objection, a customer who changes their mind three times - required a person.
That assumption is no longer accurate.
The AI Sales Agent inside HighSky AI's SkyCommerce platform doesn't just answer questions. It consults. It asks follow-up questions. It picks up on what the customer actually needs versus what they literally typed. It remembers what was said two messages ago. And it closes sales - including ones that take 37 minutes and involve a customer who came in for one product and left with another.
One real example: a customer came into one of our client's stores looking for a product worth 26 BGN. The AI stayed in the conversation for 37 minutes - patient, focused, genuinely helpful. The customer left with a 200 BGN purchase. No human support agent would have had that patience on a Tuesday night.
That's not a demo scenario. That's a real interaction from 82,166 that happened for a single client.
What "Better Than Humans" Actually Means in This Context
It doesn't mean AI is smarter than humans. It means AI has removed the variables that make human customer service inconsistent:
- No bad days, no impatience, no rushing to get to the next ticket
- Available at 3am, in any language, across all channels simultaneously
- Doesn't forget what the customer said three messages ago
- Doesn't give a different answer than the agent did last week
For large e-commerce stores handling thousands of conversations a day, that consistency is worth more than any individual excellent agent. Because excellent agents don't scale. AI does.
About HighSky AI
HighSky AI is a Bulgarian B2B SaaS company building the AI autopilot for large e-commerce stores. The company's SkyCommerce platform combines three products:
AI Sales Agent - Real-time customer consultation, 24/7, all languages. Not a support chatbot. A sales engine.
AI Search Engine - Natural language product search that shows the right 3-5 products instead of hundreds.
RPA Services - Automation of post-sale operations: orders, invoices, shipping, inventory. No API required.
HighSky AI operates in Bulgaria and Central and Eastern Europe, serving large online stores with 10,000+ products and high traffic volume.
Recent Media Appearances
HighSky AI has been featured across major Bulgarian and international media including Bloomberg TV Bulgaria, BNT 1, Euronews Bulgaria, Fakti.bg, Technews.bg, and Dir.bg.
Media Contact
HighSky AI
contact@highsky.ai
highsky.ai
To see SkyCommerce in action on a real e-commerce catalog, book a live demo at highsky.ai.
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