IVR Systems Make Customers Press Buttons. The Voice Agent Has a Conversation.

Your customers call with questions, complaints, and orders. The AI Voice Agent handles all of it - product recommendations, objections, full checkout by phone. 24/7, in every language, on every line simultaneously.

Hundreds of simultaneous calls  |  Inbound + Outbound  |  GDPR compliant

Your Marketing Got Them to Call. Then Nobody Picked Up.

68%

of consumers still prefer calling a business. Not everyone wants to type. For complex purchases, expensive items, or older demographics - the phone is still the first choice.

85%

of callers who don't get through never call back. One missed call. One lost customer. Permanently.

62%

call a competitor instead. They don't wait. They don't leave a voicemail. They Google the next option and dial.

80%

who hit voicemail hang up without a message. Your voicemail isn't a safety net. It's a dead end.

Not Everyone Wants to Chat. Some Customers Just Want to Call.

You can have the best website in your industry. But a significant portion of your customers don't want to type. They're driving. They're buying something complex and want to hear an explanation, not read one. They're multitasking. They're the kind of customer who picks up the phone.

And when they call?

Hold music. Voicemail. "We'll call you back." Or worse - nobody picks up at all.

These aren't browsers. These are buyers with money ready to spend. And they're going to whoever picks up first.

What a Real Call Sounds Like.

Customer calls: "I need a birthday gift for my wife. She likes skincare. Budget around fifty euros."

The Voice Agent understands every part of that. It asks a smart follow-up: "Does she have a preferred brand, or would she like to try something new?"

The customer says: "Something new - she's been wanting to try Korean skincare."

The Voice Agent recommends three options. Explains what makes each one different. The customer picks one. Address confirmed from their account. Order placed. Confirmation sent by SMS.

Total call time: under three minutes. No menus. No transfers. No hold music. Just a purchase that wouldn't have happened through chat or browsing.

Call Center Quality. Without the Call Center Price Tag.

Understands What Customers Actually Need

"I need something for my knee, I started running again and it's killing me." The AI doesn't search for "knee." It understands: joint support, beginner runner, pain relief. Finds the right products - even if your titles mention none of those words.

Handles Objections in Real Time

"That's more than I wanted to spend." "Are you sure it's compatible?" The Voice Agent acknowledges the concern, offers alternatives, explains value - naturally, conversationally. No awkward pauses, no scripted responses.

Completes Full Orders Over the Phone

Name, address, delivery preference, payment method - collected through natural conversation. Order placed. Confirmation sent by SMS or email. The customer never needs to visit your website.

Answers Post-Purchase Questions Instantly

"Where's my order?" Real-time tracking data, pulled and delivered in seconds. Returns initiated. Reorder options offered. All without your team touching a ticket. One call, one resolution, one customer who trusts you enough to order again.

Makes Outbound Calls That Generate Revenue

This isn't just inbound. The Voice Agent proactively creates sales opportunities. Abandoned cart? It calls and closes. Order confirmed? It calls with delivery updates. Previous buyer? It calls with a refill reminder. Inbound handles demand. Outbound creates it.

Seamless Handoff to Humans

Complex complaint? VIP customer who wants a personal touch? The Voice Agent transfers the call instantly with the full conversation context. Your team picks up exactly where the AI left off.

Speaks Every Language Your Customers Do

Automatic language detection from the moment the caller starts speaking. Fluent conversations in Bulgarian, English, German, French, Spanish, and 20+ more. No language selection menus.

Your Rules. Your Voice. Your Brand.

Priority Products

Tell the AI which products to recommend on calls - higher margins, overstocked items, new arrivals. It weaves them into conversations naturally, as genuine recommendations rather than forced upsells.

Business Rules

Minimum order values, regional restrictions, VIP discounts, promotional pricing - all respected automatically in every call. Set the rules once - the AI follows them every time, on every call.

Voice & Personality

Warm and friendly? Professional and precise? We configure the tone, pace, speaking style, and personality to match your brand. When a customer calls, they should feel like they're talking to your company - not to a third-party service.

Call Review Dashboard

Every call recorded and transcribed. Listen to any call. Read any transcript. Search by keyword, date, outcome, or customer. See something off? Flag it. Correct it once - the AI learns immediately and never repeats the mistake.

Every Reason a Customer Calls. Handled.

Inbound

Product Inquiries

"Do you have this in stock?" "What's the difference between these two?" "Will this fit my car?" Answered instantly with real product data.

Phone Orders

Full service for customers who prefer ordering by phone. Product selection, recommendations, and complete checkout.

Order Status

"Where's my package?" Real tracking data, real-time. No hold queues.

Returns & Exchanges

Return initiated, label sent, refund processed. One call.

Outbound

Abandoned Cart Recovery

Cart left behind? The Voice Agent calls, helps, and closes - often within minutes.

Order Confirmations & Updates

Proactive calls confirming orders and updating delivery windows. Customers feel taken care of before they ask.

Repurchase Reminders

"Last time you ordered protein powder was 6 weeks ago - ready for a refill?" Purchase history turns into revenue.

What We Need From You vs What We Handle.

From You

  • →Same product API as the AI Sales Agent. Already using it? You're ready.
  • →A phone number or SIP trunk to connect.
  • →Access to a test environment.
  • →2-3 hours total for discovery and feedback.

From Us

  • →Full voice AI configuration and training on your catalog.
  • →Custom conversation flows for inbound and outbound scenarios.
  • →Integration with your telephony system.
  • →Testing, QA, and launch support.
  • →Ongoing optimization based on real call data.

Timeline: 2-4 weeks. Already using the AI Sales Agent? The same product API powers both - so setup is faster and you get consistent product knowledge across chat and voice.

We Help You Sell More. Then We Help You Fulfill It Automatically.

AI Sales Agent

AI Sales Agent

Handles the typers — midnight browsers, comparison shoppers, mobile users who hate making calls.

Learn More →
AI Voice Agent

AI Voice Agent

Handles the callers — the drivers, the multitaskers, the "I just want to talk to someone" crowd, the customers buying something too complex to figure out on a screen.

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AI Search

AI Search

Handles customers who know what they want. Type, find, buy.

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RPA Services

RPA Services

Handle all the processes between, during and after sales — automatically.

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More sales. Every channel covered. Fulfilled without manual work. Your e-commerce business on autopilot. Bundle all services for preferred pricing.

The Details That Matter.

Hear It Handle Your Products. Live.

Not a recording. Not a simulation. We connect to your actual catalog and give you a phone number. Call it. Ask about your products. Try to confuse it. Try to break it. Then hear it recommend, handle objections, and walk through an order - all by voice.

30 minutes. No commitment. Just clarity on whether voice belongs in your sales strategy.

Enterprise-grade security|GDPR compliant|Natural voice in 20+ languages|Serving retailers across Europe, UK, North America & Australia