Data Deletion Instructions

1. How to request deletion of your data

At HighSky AI, we respect your right to control your personal data. If you have interacted with one of our AI chat assistants - whether on a partner store website, or through Facebook Messenger or Instagram (Direct Messages) - you can ask us to delete the personal data we hold about you.

This page explains what we collect, your rights, and exactly how to make a deletion request.

2. What data we may hold

When you use one of our chat assistants, we may process:

• →The content of your conversation (messages you send and the assistant's replies)
• →A technical identifier we use to recognise your session or account, which depends on where you chat with us. This may be a session ID, device or browser information, and IP address; on Facebook or Instagram it is the identifier Meta assigns to you for our service (a Page-scoped or app-scoped ID), along with your public profile name
• →Any contact details you voluntarily share in the chat (for example, name, email, or phone number)
• →Information about products you viewed or actions you took during the session

We process this data to operate the chat service, improve our assistants, and - where you have made a purchase or enquiry through the chat - to support that transaction.

3. Your rights

Under the EU General Data Protection Regulation (GDPR) and the Bulgarian Personal Data Protection Act, you have the right to request erasure of your personal data (“right to be forgotten”). You can ask us to delete the data we hold about you, free of charge.

You also have the right to access, correct, or restrict the processing of your data. If you would like to exercise any of these rights instead of deletion, you can use the same contact details below and tell us what you need.

4. How to submit a deletion request

To request deletion, contact us by using the methods below:

Email us at privacy@highsky.ai with the subject line “Data Deletion Request”.

To help us locate and delete the right data, please include:

• →The name, email, or phone number you used in the chat (if any)
• →The website or store where you used the chat assistant
• →The approximate date and time of your conversation, if you remember it
• →A short description of what you would like deleted

We may need to verify your identity before acting on a request. This protects you by making sure no one else can request deletion of your data.

5. What happens next

Once we receive your request, we will:

1. 1.Confirm that we have received it.
2. 2.Verify your identity if needed.
3. 3.Delete the personal data we hold about you, or explain why we are unable to in part or in full.

We aim to respond and complete verified requests without undue delay, and in any event within one month of receiving them, in line with GDPR. If your request is complex, we may extend this by up to two further months and will let you know if that is the case.

6. Data we may be required to keep

In some cases we may not be able to delete all of your data immediately. For example, we may need to retain certain records to:

• →Comply with a legal or accounting obligation (such as transaction records for purchases made through the chat)
• →Establish, exercise, or defend legal claims
• →Meet a request from a competent authority

Where this applies, we will delete everything we are not legally required to keep, and we will remove the rest as soon as the retention obligation ends.

7. If you used our chat on Facebook or Instagram

If you spoke with our assistant through Facebook Messenger or Instagram, you have two ways to request deletion:

• →Through us directly - email us as described above. Because Meta identifies you to us by an internal ID rather than your name, please tell us the Facebook or Instagram account (or page) you used and the approximate date of the conversation so we can locate your data.
• →Through Meta - you can go to your Facebook Settings & Privacy > Settings > Apps and Websites, remove our app, and send a data deletion request. Meta will forward this request to us automatically, and we will delete the associated data and make the status of your request available to you.

8. A note on partner stores

If you used our chat assistant on a third-party online store, that store may also hold its own records about you as a separate data controller. We will delete the data held in our systems; for data held directly by the store, you may also need to contact them.

9. Contact us

HighSkyAI LTD (Company Number: 207504122; Address: Bulgaria, Sofia, Iztok dist., Apostol Karamitev street 5B, floor 5) (ХайСкайЕйАй ООД - ЕИК 207504122 - седалище БЪЛГАРИЯ, гр. София, р-н Изгрев, Апостол Карамитев, бл. 5Б, ет. 5)

Data protection / deletion requests:

If you believe we have not handled your request properly, you have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (Комисия за защита на личните данни).