Legal

Privacy Policy

Last updated: 25/06/2025

1. Introduction

Welcome to HighSky AI. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share personal information when you interact with our website, products, or services. By using our services, you agree to the practices described below.

2. What Data We Collect

We collect limited data required to provide, optimize, and support our services. This includes:

2.1 Identity & Contact Information

  • →Name and surname
  • →Company name
  • →Email address
  • →Phone number
  • →Job title

2.2 Business & Platform Usage Data

  • →Store/product information (e.g., catalog, store address)
  • →Chat interactions for improving AI capabilities
  • →System configuration and feature usage

2.3 Technical Information

  • →IP address and browser type
  • →Device information and operating system
  • →Pages visited and actions taken (for support and analytics)

3. How We Use Your Data

We use collected data to:

  • →Onboard and support clients using SkyCommerce
  • →Provide product analytics and optimization suggestions
  • →Ensure platform security and integrity
  • →Communicate product updates and operational notices
  • →Comply with legal obligations

We do not sell personal data.

4. Third-Party Services & Processors

We share only what's needed to run and secure our service, under strict contracts:

  • →Project & Dev Tools
  • →Analytics & CRM
  • →Automation & Support

5. Data Security

We implement modern security measures to protect your data, including:

  • →Secure cloud infrastructure
  • →Access control and encryption
  • →Regular audits and security reviews

We restrict access to personal data to only those employees and service providers who need it for business purposes.

6. International Data Transfers

As a European-based company with global operations, your data may be processed outside your country. Where applicable, we rely on:

  • →Standard Contractual Clauses (SCCs)
  • →Adequacy decisions
  • →Other lawful mechanisms under GDPR and relevant data protection laws

7. Your Rights

Depending on your location, you may have the right to:

  • →Access your personal data
  • →Correct inaccurate information
  • →Delete your data when no longer needed

8. Data Retention

We keep data only for as long as needed to provide our services, meet legal obligations and support internal operations. Retention periods may vary depending on the nature of the data.

9. Changes to This Policy

We may update this policy from time to time. Major changes will be communicated via email.

10. Contact

If you have any questions or concerns, please contact:

office@highsky.ai